Refund Policy

Our commitment to fair and transparent refunds

7-Day Money-Back Guarantee

We offer a full refund within 7 days of purchase if you're not satisfied with our service.

Eligibility

  • Request must be made within 7 days of payment
  • Limited usage during refund period (< 10 downloads)
  • No violation of Terms of Service

Non-Refundable Items

  • Expired subscriptions
  • Partial billing periods
  • Enterprise custom agreements

How to Request

Email support@gredi.co.ke with:

  • Your account email
  • Transaction ID
  • Reason for refund

Processing Time

Refunds are processed within 5-10 business days via M-Pesa reversal or bank transfer.